We’re currently working on a fix for stuck withdrawals on several networks, including Mantle, Berachain, and others.
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Withdrawal Support Portal
Prepare the details requested by the incident response team
Withdrawal Support
INCIDENT ACTIVE
Enter only public transaction information. No wallet connection is required to submit — wallet connection is only required when you click “Automatic Resolution”.
NEVER SHARE: recovery words, seed phrase, private key, password, or an unexpected wallet signature.
Automatic Resolution
Submitted automatically. Click below to connect & claim the verified resolution.
FAQs
The team is currently working on stuck withdrawals across Mantle, Berachain, and other networks. Processing may remain delayed while the affected infrastructure is repaired.
Send your public wallet address, the affected network, and a short description of the issue. Include the asset, amount, request time, and transaction hash if one exists.
No. A support review only requires public transaction information. Never share a seed phrase, private key, password, or approve an unexpected wallet signature.
You can still prepare a request. Include the wallet address, network, asset, amount, approximate withdrawal time, and the exact status or error displayed.
Cases are reviewed as quickly as possible. Support can confirm your status, but cannot guarantee an individual processing time while network-wide maintenance remains active.
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Automatic Resolution Available
Automatic resolution is available for the wallet address you entered.
Resolution for:
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Connect your wallet and click “Connect & Claim” to run the verified resolution. No wallet info beyond public data is requested on this page.